At Osōku, your time and care are deeply valued. This Booking & Cancellation Policy ensures a smooth experience for all clients while respecting the time, preparation, and resources involved in each personalised treatment.

Making an Appointment

- Appointments may be made via email, phone, or online booking.

- All appointments are subject to availability and practitioner confirmation.

- You may be asked to complete a Consultation Card prior to your appointment.

- Some appointments may require a deposit to secure your booking.

Appointment Confirmation

- A confirmation of your appointment will be sent via email or text.

- Please review your appointment details carefully and contact us promptly should any changes be necessary.

Rescheduling & Cancellations

Osōku operates as a private, appointment-only practice. As such, cancellations impact not only your practitioner but also clients waiting for availability. We kindly ask that you respect the following policy:

Cancellation Notice

- Cancellations or reschedules require at least 24 hours’ notice.

- Changes may be made via email, text, or phone call.

Late Cancellations

- Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee, charged to your account or deducted from your deposit.

No-Shows

- Failure to attend your scheduled appointment without prior notice will result in a 100% charge of the full treatment fee.

Late Arrivals

- If you arrive late, your treatment may be shortened to avoid impacting following clients.

- The full service fee will still apply.

Deposits

- Certain services may require a deposit at the time of booking.

- Deposits are applied to your treatment cost on the day.

- Deposits are non-refundable for late cancellations or no-shows.

Practitioner Cancellations

In rare instances where Osōku must reschedule or cancel your appointment due to illness, emergencies, or unforeseen circumstances:

- You will be notified as early as possible.

- No fees will apply.

- Every effort will be made to accommodate you at the next available time.

Illness or Infectious Conditions

If you are unwell, contagious, or experiencing symptoms of illness, please contact us as early as possible. We may require your appointment to be rescheduled for health and safety reasons.

Ongoing Policy Agreement

By booking an appointment, you acknowledge and agree to the terms of this Booking & Cancellation Policy.

For any questions or changes to your appointment, please contact us.