Effective Date: 01 / 06 / 2025

Welcome to Osōku ("Osōku," "we," "our," "us"). These Terms of Service ("Terms") govern the provision of in-home facial treatments, skincare services, and related consultations ("Services") to you, the client ("you," "your," "client").

By scheduling an appointment, receiving services, or engaging in any communication or transaction with Osōku, you confirm that you have read, understood, and agree to be bound by these Terms.

1.   Nature of Services

Osōku provides professional in-home facial treatments and skincare consultations delivered by qualified practitioners in a private, residential setting. All treatments are cosmetic and non-medical in nature, designed to promote skin health, wellbeing, and relaxation. Our services do not replace medical care, diagnosis, or treatment. You acknowledge that treatments are purely elective.

2.   Eligibility

You must be at least 18 years of age to receive services, or have the documented consent of a parent or legal guardian. We reserve the right to decline service if we believe it may not be safe, appropriate, or within our scope of practice.

3.   Client Health Disclosure

Prior to receiving any service, you must complete a Consultation Card and disclose relevant information, including but not limited to:

- Medical conditions (current and historical)

- Allergies or sensitivities

- Medications, supplements, and topical treatments

- Skin conditions, disorders, or concerns

- Pregnancy status

- Recent aesthetic or medical procedures

You agree to keep Osōku informed of any changes to your health or medications prior to each appointment. Failure to fully disclose accurate information may increase the risk of adverse outcomes, for which you accept responsibility.

4.   Informed Consent to Treatment

By engaging our services, you voluntarily consent to:

- The delivery of facial and skincare treatments as deemed appropriate by the practitioner.

- The application of skincare products and use of professional equipment.

- Any treatment adjustments required for safety or suitability.

You understand and accept that:

- Individual results may vary.

- Temporary side effects may occur (e.g. redness, irritation, breakouts, sensitivity).

- Treatment efficacy cannot be guaranteed.

You retain the right to withdraw consent and cease treatment at any stage.

5.   Practitioner Safety & Client Environment

As an in-home service, mutual respect for personal safety, boundaries, and professional standards is critical. You agree to:

- Provide a clean, safe, private, and distraction-free environment suitable for treatment.

- Ensure a smoke-free, pet-free, and quiet space for the appointment.

- Refrain from any behaviour that may compromise the practitioner's comfort, safety, or professional integrity.

Osōku reserves the right to terminate any appointment immediately if inappropriate behaviour or unsafe conditions arise, with full fees payable.

6.   Infectious Disease & Public Health Protocols

For the safety of both client and practitioner, you agree to disclose:

- Any symptoms of illness, contagious conditions, or recent exposure to infectious diseases (including but not limited to COVID-19).

- Any recent surgeries, aesthetic procedures, or compromised skin integrity.

Osōku may cancel, reschedule, or refuse service if it is determined that proceeding would present a risk to health or safety.

7.   Scheduling & Cancellations

Appointment Bookings

Appointments are made via Osōku’s booking system, email, or phone. All bookings are subject to availability and practitioner confirmation.

Cancellation Policy

- Cancellations or reschedules require at least 24 hours' notice.

- Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee.

- No-shows will be charged the full service fee.

- Repeated cancellations or no-shows may result in refusal of future service.

Practitioner Cancellations

In rare cases where Osōku must cancel or reschedule, clients will be offered the next available appointment. No fees apply for practitioner cancellations.

8.   Fees & Payments

- All prices are quoted in Australian Dollars (AUD).

- Payment is due in full at the time of service unless otherwise arranged.

- Accepted payment methods include: PayID, Cash, PayPal (coming soon).

- Deposits may be required for certain appointments and will be communicated in advance.

- Gift vouchers, offers, and packages are subject to their individual terms and expiry dates.

9.   Refunds & Satisfaction

Due to the personal nature of skincare services:

- Completed services are non-refundable.

- If you experience dissatisfaction, please communicate your concerns promptly so we may address them professionally.

- Refunds may only be considered for services not rendered.

10.   Late Arrivals

Appointments are scheduled to allow sufficient time for each client. If you arrive late:

- Your treatment may be shortened to avoid impacting subsequent appointments.

- Full service fees still apply.

11.   Waiver of Liability

By receiving services from Osōku, you voluntarily assume all risks associated with facial treatments and release Osōku, its owner(s), practitioner(s), and affiliates from any liability for:

- Adverse skin reactions or outcomes

- Aggravation of pre-existing conditions

- Personal injury or illness resulting from undisclosed information

- Injuries sustained on your premises during service delivery

- Loss or damage of personal property

12.   Privacy & Confidentiality

Osōku is committed to safeguarding your personal information. Client records are confidential and used solely for:

- Treatment planning

- Administrative purposes

- Legal compliance

Personal data will not be shared with third parties without your consent, except where required by law. For full details, please refer to our Privacy Policy.

13.   Intellectual Property

All content created and published by Osōku, including but not limited to service protocols, treatment techniques, website content, brand materials, and educational content, remains the exclusive intellectual property of Osōku and may not be copied, reproduced, or distributed without written permission.

14.   Professional Scope

Osōku operates strictly within the boundaries of Australian beauty therapy regulations. Practitioners are qualified, insured, and continually engaged in professional development. Services provided are non-medical in nature and should not replace medical treatment or advice.

15.   Amendments to Terms

Osōku reserves the right to amend these Terms at any time. The current version will be made available on our website. Continued engagement of services indicates your acceptance of any updated Terms.

16.   Governing Law

These Terms shall be governed under the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the Victorian courts.

17.   Contact

If you have any questions or concerns regarding these Terms of Service, please contact us.