Effective Date: 01 / 06 / 2025

At Osōku ("Osōku," "we," "our," "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By engaging our services, visiting our website, or otherwise interacting with Osōku, you consent to the collection and use of your personal information as described below.

1.   What Information We Collect

We may collect personal information from you directly or indirectly, including:

- Personal Details

- Full name

- Contact information (address, phone, email)

- Health & Medical Information

- Medical history

- Current medications or treatments

- Skin concerns and conditions

- Allergies and sensitivities

- Pregnancy status

- Relevant practitioner notes

- Payment Information

- Billing and transaction details

- Online Information

- Website usage data

- Cookies and analytics (where applicable)

2.   How We Collect Your Information

We collect information through:

- Consultation Cards and intake forms completed prior to treatments

- Verbal disclosures during consultations or appointments

- Email, phone, text, or online communication

- Our website, social media, or booking platforms

You are not required to provide personal information; however, failure to do so may affect our ability to safely provide services.

3.   Why We Collect Your Information

We collect your information for purposes including:

- Treatment planning and client care

- Health and safety risk management

- Appointment scheduling and management

- Payment processing and financial record-keeping

- Internal administrative purposes

- Legal and regulatory compliance

- Marketing and communication (only with your consent)

4.   Disclosure of Personal Information

We do not sell, trade, or rent your personal information. Your information will only be disclosed:

- To authorised practitioners providing your care

- To service providers assisting in business operations (e.g. booking platforms, accounting software), where privacy obligations are maintained

- When legally required to do so by law, court order, or regulatory authorities

- In the event of a health or safety emergency

5.   How We Store Your Information

We take reasonable measures to ensure that your personal information is securely stored, whether physically or electronically. Measures include:

- Secure storage of physical client records

- Password-protected electronic systems

- Restricted access to client files

- Staff confidentiality obligations

We retain client records for a period required by Australian professional and legal standards.

6.   Your Rights

You have the right to:

- Access your personal information

- Request corrections or updates to your information

- Withdraw consent for the collection or use of your information (subject to legal and professional requirements)

- Make a complaint if you believe your privacy has been breached

To exercise these rights, please contact us directly.

7.   Use of Cookies & Online Data

Our website may use cookies or similar technologies to enhance your browsing experience and collect usage data. You may choose to disable cookies through your browser settings, though this may affect website functionality.

8.   Third-Party Links

Our website or communications may contain links to third-party websites. Osōku is not responsible for the privacy practices or content of external sites.

9.   Policy Updates

Osōku reserves the right to amend this Privacy Policy at any time. The most current version will always be available on our website. Continued engagement of our services constitutes your acceptance of any changes.

10.   Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us.